Management of Hotel Human Resources

The hotel industry offers a wealth of human resource problems and opportunities. The industry is characterized by a need to put guest satisfaction first while dealing with the challenges of full time versus part time staff, union versus non-union situations, multi cultural issues and operations that run around the clock, 365 days a year.  Students will understand these challenges, problems and opportunities and see where recruiting the right people, training them and motivating them can make all the difference in this customer service oriented environment.