MODULE 1 - INTRODUCTION

This first module recounts the history from which hospitality and tourism had first appeared.  Reviewing history is important as it reveals the relationship between hospitality and the needs of different societies.  As these societies evolve, so do their expectations of hospitality.  The hospitality industry will need to change constantly with the times to be able to stay afloat and withstand the competition.

The module goes on to identify the basic components of the hospitality industry and their relationships, which builds an industry full of various career opportunities and exciting future development.  The importance of service for the hospitality industry is also explained along with its connection in achieving guest satisfaction.

Websites for further Information and Explanation of Key Topics

• Hospitality Jobs Online http://hospitalityonline.com  
• Hospitality Careers http://www.hcareers.com  
• Hospitality Net http://www.hospitalitynet.org

Key Learning Objectives

• To understand the basic definition of hospitality from both the perspective of the guest and that of the employee.
• To understand the history of hospitality and how its evolution has formed the industry into what it is today.
• To understand the basic components of hospitality and tourism and why they are considered components of this industry.
• To understand the important focus on service within the hospitality industry and how this affects guest satisfaction.
• To be able to differentiate the different types of service.

Text Assignment

Read chapter 1, "Welcome to the Hospitality Industry", from the textbook, "Introduction to Hospitality, 4th Edition", by John Walker, Prentice Hall ISBN number 0131191012.

Or chapter 1, "Hospitality Spirit", from the textbook, "Introduction to Hospitality, 5th Edition", by John Walker, Prentice Hall ISBN number 0135139287.